Customer Service

Home equipment set up
Sleep Equipment Program with comprehensive follow up
24 hour emergency service
Evaluation of client for specialized products
Evaluation of client's home for wheelchair accessibility
Evaluation of client's feasibility for wheelchair transport
Time and travel to secure proper documentation for patient
Time and labor involved with trial fittings and product sampling
Labor for warranty repair of defective products
Pick-up and delivery of product
Monitoring use of product
Billing of primary or secondary payer sources
Rework of denied claims
Follow-up with physicians (progress and compliance)
User compliance reports
Product and technology training for physicians and therapists
Arrange for patient travel
Cleaning of equipment
Loaner products while client's product is in for service
Respiratory health education to seniors in assisted living centers
Provide oxygen conserving devices for client's ease of portability of O2
Providing equipment in special cases prior to being able to bill for them
Accepting assignment (accepting full payment at the “maximum allowable charge” rate))

Delivery (counties):